FAQs

Q?

What is the warranty on the equipment?

A.

All equipment has a 30 day guarantee.  For more information on Warranty please visit the Product Warranty And Limitations Page.

 

Q?

What currency is the website in?

A.

All currencies on this website are geographically set. So...if you live in Australia, you will see Australian Dollars. If you live in New Zealand, you will see New Zealand Dollars.
Note : All DPA Programs are in Australian Dollar.

Q?

What Countries Do DPA Baseball Ship to?

A.

As of January 2017 the only countries we ship Oates Specialties Equipment to are Australia and New Zealand.

For New Zealand orders, please contact us via email to place your order and receive a quote.

Q?

Where is DPA Baseball situated?

A.

DPA Baseball is a Sydney, New South Wales based company.

Q?

Does DPA Baseball travel to other cities to host events?

A.

Yes we do. Give us a call to discuss.

Q?

Which carrier does DPA use?

A.

DPA Baseball & Oates Specialities LLC primary carrier is DHL. We also reserve the right to use other carriers such as FedEx and USPS. DPA Baseball & Oates Specialties LLC has a great relationship with DHL & FedEx which has been built over the years and delivers us the cheapest rates for us to pass on to you, the consumer. We also use USPS for small items which guarantees the cheapest possible rate for you.

We all know that shipment pricing can become expensive in Australia, but with our International Pricing we guarantee the cheapest most affordable pricing to deliver your equipment straight to your door.

You will notice in the cart page there is a selection named "FedEx International Shipping". This is priced for bulk purchases. You can save hundreds of dollars using this service when purchasing multiple items for you, your team or your club.

Q?

How long does an item take to ship from Oates Specialties to Australia?

A.

3-12 business days, depending on the service selected. In some cases during the winter in the United States deliveries can take longer due to the weather.

Q?

Where does Oates Specialties ship from?

A.

Oates Specialties equipment ships from Huntsville in Texas. In the case of the Speed Chains, they ship directly from the manufacturer.

Q?

Does DPA Baseball Do One-On-One Training

A.

In many cases no. DPA Baseball is all about group training. We have worked in the industry for many years and we have found athletes perform better when in a group environment. With a typical One-On-One training you get a 5 second warm up, no arm care, few coaching cues, no recovery and you walk away thinking what did i just learn. If you cannot make it to our group training sessions we can accommodate something for you.